Shipping policy
SHIPPING POLICY
Thank you for shopping with Solstice Society. This Shipping Policy outlines the terms and conditions that apply to all orders placed through our store. By completing a purchase, you agree to the terms set forth below.
ORDER PROCESSING TIME
All orders are processed and shipped within 24–48 hours of order placement, excluding weekends, holidays, and periods of high order volume. While we strive to meet this processing window consistently, delays may occasionally occur due to factors beyond our control.
SHIPPING CARRIER
We ship all packages using USPS (United States Postal Service). Once your order has been fulfilled and handed off to USPS, you will receive a shipping confirmation email that includes your tracking number. Please note that tracking information is provided directly by USPS and is outside of our control.
TRACKING INFORMATION DISCLAIMER
USPS tracking updates are not always accurate or in real time. In some cases, packages may be marked as "delivered" before they have physically arrived. Customers are required to wait 2–3 business days after a package is marked as delivered before reporting it as missing, as many packages arrive within this timeframe after the initial delivery notification.
LOST OR MISSING PACKAGES
Solstice Society is not responsible for delays caused by USPS, including but not limited to transit delays, inaccurate tracking updates, or premature delivery confirmations. Once a package has been accepted and scanned by USPS, responsibility for delivery transfers to the carrier.
By placing an order, you acknowledge and accept that Solstice Society is not liable for lost, stolen, or misdelivered packages that are marked as delivered by USPS. If your package is still missing after the required 2–3 business day waiting period, we recommend contacting USPS directly to initiate a claim or request assistance in locating your shipment.
While we may assist where possible, we do not guarantee replacements or refunds for packages that are confirmed as delivered by the carrier.
SHIPPING ADDRESS ACCURACY
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. Solstice Society is not responsible for orders shipped to incorrect or incomplete addresses submitted by the customer. Orders returned due to address issues may be subject to additional shipping fees for reshipment.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, you must contact us within a reasonable timeframe and provide photo evidence of the issue. Claims will be reviewed on a case-by-case basis to determine eligibility for replacement or refund.
RETURNS & REFUNDS
For full details regarding returns and refunds, please review our Refund Policy available at:
https://shopsolsticesociety.com/policies/refund-policy
By completing a purchase, you agree to the terms outlined in that policy. Solstice Society does not provide refunds for shipping-related issues unless items are confirmed to be damaged or defective upon arrival. Shipping costs are non-refundable.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Solstice Society shall not be held liable for any indirect, incidental, consequential, or special damages arising from shipping delays, carrier performance issues, or lost or misdelivered packages.
CONTACT INFORMATION
If you have any questions regarding your order or shipping, please contact us at:
contact@shopsolsticesociety.com
We will be happy to assist you.
POLICY UPDATES
Solstice Society reserves the right to update or modify this Shipping Policy at any time without prior notice. Continued use of our website and services constitutes acceptance of any changes to these terms.
