faq

Orders & Shipping

How long does it take for my order to ship?
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on your location and chosen shipping method.

Do you offer free shipping?
We offer free shipping on orders over $100. Shipping rates for smaller orders are calculated at checkout.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.

Do you ship internationally?
Currently, Solstice Society ships within the United States. We hope to expand internationally soon.

I entered the wrong shipping address. What should I do?
If your order has not yet shipped, please contact us as soon as possible so we can update your address. Please email us at contact@shopsolsticesociety.com and include your order number and name.

Returns & Exchanges

What is your return policy?
Due to the nature of personal care products, we do not accept returns on opened or used items. If your product arrives damaged or incorrect, please contact us within 14 days. 

What if my order arrives damaged?
Please email us with your order number and photos of the damaged item so we can work on your replacement. 

Products & Ingredients

Are your products clean or natural?
At Solstice Society, we carefully select products based on ingredient quality, formulation, and overall performance. While many of the brands we carry prioritize clean ingredients, not every product we offer falls strictly within the “clean beauty” category.

Are your products safe for sensitive skin?
Many of our products are formulated for sensitive skin, but we always recommend patch testing first.