Refund policy
ALL SALES FINAL POLICY
Due to the hygienic and cosmetic nature of our products, all sales are final. We do not accept returns or exchanges for opened or used products, except in cases where an item is received damaged or defective.
DAMAGED OR DEFECTIVE ITEMS
To be eligible for review, you must provide your order number and clear photographic evidence of the damage or defect, including the product and its packaging. If you receive a product that is damaged or defective upon arrival, you must notify us in writing within forty-eight (48) hours of delivery.
We reserve the right to determine, in our sole discretion, whether a product qualifies as damaged or defective. If approved, we may offer a replacement or refund at our discretion. Failure to report damage within the required timeframe may result in denial of your claim.
RETURN AUTHORIZATION REQUIREMENT
No returns will be accepted without prior written authorization from the Company. Unauthorized returns may be refused or returned to sender at your expense.
RETURN SHIPPING RESPONSIBILITY
Customers are solely responsible for all return shipping costs. We do not provide prepaid return labels, and we do not reimburse shipping fees under any circumstances. We strongly recommend that customers purchase tracking and shipping insurance for all return shipments.
Solstice Society LLC is not responsible or liable for any return packages that are lost, stolen, delayed, or damaged in transit. The customer assumes all risks associated with return shipping. A return will only be processed after the item is received and inspected by us.
CONDITION OF RETURNED ITEMS
Approved returns must be shipped back in their original packaging and in the condition specified in your return authorization. We reserve the right to deny a refund or replacement if returned items do not meet our requirements.
REFUND PROCESSING
If a refund is approved, it will be issued to the original method of payment within a reasonable processing period after inspection of the returned item. Shipping fees are non-refundable. We are not responsible for delays caused by financial institutions or payment processors.
NON-RETURNABLE ITEMS
For health, safety, and hygiene reasons, opened or used cosmetic products are strictly non-returnable unless verified as defective upon receipt.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Solstice Society LLC shall not be liable for any incidental or consequential damages arising from return shipments, including but not limited to lost packages or shipping delays. Our sole obligation with respect to approved returns is limited to replacement or refund of the purchase price, as determined in our discretion.
POLICY MODIFICATIONS
We reserve the right to update or modify this Refund and Return Policy at any time. Changes take effect immediately upon posting to the Site. Continued use of the Site constitutes acceptance of any revised policy.
CONTACT INFORMATION
For all return inquiries, contact us at:
contact@shopsolsticesociety.com
By placing an order, you agree to the terms outlined above.
